Sales Archives - Page 2 of 2

10 06, 2013

Five Top Tips To Closing A Sale

By RicHayden|2021-10-11T12:28:52+01:00June 10th, 2013|Sales, Sales Performance, Success|Comments Off on Five Top Tips To Closing A Sale

Do you struggle with closing sales? Well here are our five top tips to increasing your chance of closing a sale. There are many closing techniques that you can use and every manager will have a particular technique that they prefer. Sometimes the one which you choose to use could depend on the customer and their attitude or personality. Tip 1: Technique: Alternative - Offers more than one clearly defined alternative. With this technique you assume the customer is going to agree/buy the product/service, there is just one question left which one should they choose? Example "Would you like me [...]

29 05, 2013

When setting a goal think SMART

By RicHayden|2021-10-11T12:28:52+01:00May 29th, 2013|Goal Setting, Leadership, Sales, Success|Comments Off on When setting a goal think SMART

When trying to set a goal it is often, well more than often useful to have a guide or something that you can follow when setting an objective. This minimises the risk of setting unrealistic and unclear expectations and optimises the chance for success. A guide for setting a goal is useful whether it be for project management, personal development or sales. One helpful guide that we use here at Learning Cog is the mnemonic S-M-A-R-T, conforming to the words specific, measurable, achievable, realistic, timed. First of all 'specific' stresses that the goal needs to be specific and clear without inconsistencies [...]

2 04, 2013

Rapport Skills, building blocks for business growth

By RicHayden|2021-10-11T12:28:52+01:00April 2nd, 2013|Consultative Selling, Customer Service, Engagement, High Performance Culture, Sales, Sales Performance, Success|Comments Off on Rapport Skills, building blocks for business growth

Rapport is the foundation for effective communication and positive relationship-building. It stems from finding and/or creating common ground. The ability to build rapport with customers is vitally important. Why? Because, if you have rapport with your customers they are more likely to trust you, listen to you and communicate openly with you. This in turn enables you to interact more comfortably and work more effectively together. Rapport dramatically increases your chances of being able to take action and win business. There are 4 main indicators that tell you when you are in rapport with a someone: you feel an openness/warmth [...]

26 03, 2013

Sales Activator – What is Consultative Selling?

By RicHayden|2021-10-11T12:28:52+01:00March 26th, 2013|Organisational Performance, Sales, Sales Performance, Success|Comments Off on Sales Activator – What is Consultative Selling?

Consultative selling is a highly regarded sales technique used by sales people that provide the products and services that best meets their customer's needs as opposed to using traditional pushy selling selling tactics to get the sale by any means necessary. Adopting a consultative sales approach means not selling something to a customer that he does not actually need. It means being honest and upfront about which product or service best meets the requirements of the customer. It means not being manipulative. Consultative selling is doing what's best for the customer and not what's best for the salesperson. In other [...]

20 03, 2013

Creating Legends

By RicHayden|2021-10-11T12:28:52+01:00March 20th, 2013|Customer Service, Emotional Intelligence, Engagement, High Performance Culture, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, Sales, Sales Performance, Success|Comments Off on Creating Legends

Murray Spangler worked as a janitor in Canton, a small town in Ohio, America. Murray suffered from asthma and the dust stirred up while he cleaned staircases and rugs made his health problems worse. Having given this matter some thought he came up with an ingenious solution. He took a soapbox, a fan, a silk pillowcase and a broomstick and he assembled everything into the first domestic vacuum cleaner ever seen. He tried out his new device and was very encouraged by the results. Now, Murray was astute enough to recognise the potential of the new product and he wanted [...]

14 03, 2013

Drains and Radiators – Happiness at work

By RicHayden|2021-10-11T12:28:53+01:00March 14th, 2013|Customer Service, Engagement, Happiness, High Performance Culture, Leadership, Organisational Happiness, Organisational Performance, Sales, Sales Performance, Success, The Happiness Effect|Comments Off on Drains and Radiators – Happiness at work

Several years ago I read a book called How to be Brilliant by Michael Heppel, it was fantastic. I was working on quite a big customer service change project at the time and it totally changed my view on what we needed to do. Well not totally changed my view but we did take on board a lot of the learning from the book, we designed a “brilliant” change programme from this and went out to be really successful with what we were trying to achieve. This week I was working with a group of new sales people and we [...]

4 03, 2013

Relationship Selling for High Street Growth

By RicHayden|2021-10-11T12:28:53+01:00March 4th, 2013|Engagement, Goal Setting, Great British High Street, High Performance Culture, Sales|Comments Off on Relationship Selling for High Street Growth

The great british high street is quickly becoming nothing more than a set of abandoned stores and a customer-less zone. High street store closures increased last year as Clinton Cards and Game where given the shock of administration. Price Waterhouse Coopers have reported that the net number of store closures in 2012 was around 1800 almost 10 times that of 2011. January was an even harder month, more so for those of us that have fond memories of shopping for albums and cd’s at HMV. Yet HMV have been sent a lifeline as administrators and the new owners move forward [...]

17 01, 2013

Going for Goal

By RicHayden|2024-04-09T12:53:52+01:00January 17th, 2013|Goal Setting, Leadership, Organisational Performance, Sales, Sales Performance|Comments Off on Going for Goal

When you were a child did you ever do the experiment where you took a magnifying glass, caught the sun in it and burnt a few twigs? Setting goals can be likened to this concentrating the rays of the sun into a force powerful enough to start a fire. Goals provide both our conscious and unconscious mind with a focus that compels action, and unleashes our inner motivation because they enable clarity of vision, and install a sense of purpose. The best goals are those that completely compliment your values and mission, and their accomplishment [...]

22 12, 2012

People buy from People

By RicHayden|2021-10-11T12:29:07+01:00December 22nd, 2012|Engagement, Sales, Sales Performance|Comments Off on People buy from People

People buy from people, It has been said thousands of times, it never get’s old... why? because it is true. People really do buy from people, you could have the best service in the world but if the customer, prospect or client doesn’t like you then it’s a proven fact that you will not get the business or grow business, and more so in the current climate. Gone are the days that a business could meet with a client, tell them all about their products and services, do a little negotiation and close a deal. One of the outcomes of [...]