Sales Performance Archives - Page 2 of 3

31 07, 2013

Passion and Belief… the driving force behind successful business

By RicHayden|2023-09-21T13:02:08+01:00July 31st, 2013|Belief, Engagement, Goal Setting, Happiness, High Performance Culture, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Sales, Sales Performance, Success, The Happiness Effect|Comments Off on Passion and Belief… the driving force behind successful business

passion and belief, the driving force behind successful business I just watched “Peter Jones meets...” I have been working flat out for the last few weeks and took some time today to catch up on some of the television I had been recording. I won’t get in to telling you about the dramas I watch and giving away any plot spoilers on your favourite soap. I haven’t caught up on them (yet) as I was glued to Peter Jones documentary anyway. In the opening sequence Peter Jones, an entrepreneur, Dragon and business man of a high caliber [...]

11 07, 2013

Fulfilling Requirements – Positive Language

By RicHayden|2021-10-11T12:28:52+01:00July 11th, 2013|Customer Service, Sales, Sales Performance|Comments Off on Fulfilling Requirements – Positive Language

Language is a very powerful tool and the way you express yourself will affect whether your proposals are received positively or negatively. Even when you are conveying unpleasant news, the impact can be softened byt the use of what we call positive language. Everything you say to your customers affects their thoughts and emotions. If your customers are in a cheerful mood they are more likely to agree with your proposals. Therefore your choice of words and phrases can create a positive emotional reaction within your customers.

10 06, 2013

Five Top Tips To Closing A Sale

By RicHayden|2021-10-11T12:28:52+01:00June 10th, 2013|Sales, Sales Performance, Success|Comments Off on Five Top Tips To Closing A Sale

Do you struggle with closing sales? Well here are our five top tips to increasing your chance of closing a sale. There are many closing techniques that you can use and every manager will have a particular technique that they prefer. Sometimes the one which you choose to use could depend on the customer and their attitude or personality. Tip 1: Technique: Alternative - Offers more than one clearly defined alternative. With this technique you assume the customer is going to agree/buy the product/service, there is just one question left which one should they choose? Example "Would you like me [...]

2 04, 2013

Rapport Skills, building blocks for business growth

By RicHayden|2021-10-11T12:28:52+01:00April 2nd, 2013|Consultative Selling, Customer Service, Engagement, High Performance Culture, Sales, Sales Performance, Success|Comments Off on Rapport Skills, building blocks for business growth

Rapport is the foundation for effective communication and positive relationship-building. It stems from finding and/or creating common ground. The ability to build rapport with customers is vitally important. Why? Because, if you have rapport with your customers they are more likely to trust you, listen to you and communicate openly with you. This in turn enables you to interact more comfortably and work more effectively together. Rapport dramatically increases your chances of being able to take action and win business. There are 4 main indicators that tell you when you are in rapport with a someone: you feel an openness/warmth [...]

26 03, 2013

Sales Activator – What is Consultative Selling?

By RicHayden|2021-10-11T12:28:52+01:00March 26th, 2013|Organisational Performance, Sales, Sales Performance, Success|Comments Off on Sales Activator – What is Consultative Selling?

Consultative selling is a highly regarded sales technique used by sales people that provide the products and services that best meets their customer's needs as opposed to using traditional pushy selling selling tactics to get the sale by any means necessary. Adopting a consultative sales approach means not selling something to a customer that he does not actually need. It means being honest and upfront about which product or service best meets the requirements of the customer. It means not being manipulative. Consultative selling is doing what's best for the customer and not what's best for the salesperson. In other [...]

20 03, 2013

Creating Legends

By RicHayden|2021-10-11T12:28:52+01:00March 20th, 2013|Customer Service, Emotional Intelligence, Engagement, High Performance Culture, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, Sales, Sales Performance, Success|Comments Off on Creating Legends

Murray Spangler worked as a janitor in Canton, a small town in Ohio, America. Murray suffered from asthma and the dust stirred up while he cleaned staircases and rugs made his health problems worse. Having given this matter some thought he came up with an ingenious solution. He took a soapbox, a fan, a silk pillowcase and a broomstick and he assembled everything into the first domestic vacuum cleaner ever seen. He tried out his new device and was very encouraged by the results. Now, Murray was astute enough to recognise the potential of the new product and he wanted [...]

14 03, 2013

Drains and Radiators – Happiness at work

By RicHayden|2021-10-11T12:28:53+01:00March 14th, 2013|Customer Service, Engagement, Happiness, High Performance Culture, Leadership, Organisational Happiness, Organisational Performance, Sales, Sales Performance, Success, The Happiness Effect|Comments Off on Drains and Radiators – Happiness at work

Several years ago I read a book called How to be Brilliant by Michael Heppel, it was fantastic. I was working on quite a big customer service change project at the time and it totally changed my view on what we needed to do. Well not totally changed my view but we did take on board a lot of the learning from the book, we designed a “brilliant” change programme from this and went out to be really successful with what we were trying to achieve. This week I was working with a group of new sales people and we [...]

25 02, 2013

Relationships for Continuous Growth

By RicHayden|2021-10-11T12:28:53+01:00February 25th, 2013|Emotional Intelligence, Engagement, High Performance Culture, Leadership, Organisational Culture, Organisational Performance, Sales Performance, Success|Comments Off on Relationships for Continuous Growth

Employee Engagement and Emotional Intelligence I recently read that Carnegie Institute of Technology have presented research that shows 85% of your financial success is due to skills in “human engineering”, the way that you communicate, lead, negotiate and build relationships. This means that only 15% is down to your technical ability. The last few years have seen businesses go through massive amounts of change. Living in austerity has meant that most have had to downsize the team while pushing forward and doing more with less. Employees have been asked to go the extra mile, and then another, and [...]

4 02, 2013

Teamwork for High Performance

By RicHayden|2021-10-11T12:28:53+01:00February 4th, 2013|Emotional Intelligence, Engagement, Goal Setting, High Performance Culture, Leadership, Organisational Culture, Organisational Performance, Sales Performance|Comments Off on Teamwork for High Performance

In a recent survey, People Management, have highlighted the effects that Leaders have on their organisation when they don’t lead and manage effectively. The survey reports that around four in ten managers do not resolve conflict effectively and thus this leads to a lack of team work and low engagement. This low engagement is evident in a low performing team. The survey suggests that individuals are aware of their performance yet have never been part of a discussion where team performance was on the agenda. The consequence of this is that team members then have a preference for working alone [...]

17 01, 2013

Going for Goal

By RicHayden|2024-04-09T12:53:52+01:00January 17th, 2013|Goal Setting, Leadership, Organisational Performance, Sales, Sales Performance|Comments Off on Going for Goal

When you were a child did you ever do the experiment where you took a magnifying glass, caught the sun in it and burnt a few twigs? Setting goals can be likened to this concentrating the rays of the sun into a force powerful enough to start a fire. Goals provide both our conscious and unconscious mind with a focus that compels action, and unleashes our inner motivation because they enable clarity of vision, and install a sense of purpose. The best goals are those that completely compliment your values and mission, and their accomplishment [...]