What is Emotional Intelligence?

Emotional Intelligence (also known as “EI’ or EQ ‘Emotional Quotient’) is a well-established set of competencies that contribute significantly to performance, engagement and success. EI aids the ability to understand yourself, and others – to identify your feelings and how to use them appropriately in any situation.

Having effective levels of Emotional Intelligence allows you to build relationships, to influence people and manage your own and others’ emotions. Understanding how to motivate yourself, manage stress, inspire the people around you, and live a happy healthy lifestyle is crucial to achieving personal effectiveness.

Emotional Intelligence 1-Day Masterclass

£295+VAT (per person)
  • 15% Group Booking Discount Available
  • 20 February 2020 | Central London Location

The World Economic Forum reports that in the coming years, candidates will need ten essential skills to thrive in the workplace.

Emotional Intelligence is one of them.

“When emotional intelligence first appeared to the masses, it served as the missing link in a peculiar finding: people with average IQs outperform those with the highest IQs 70% of the time. This anomaly threw a massive wrench into what many people had always assumed was the sole source of success—IQ. Decades of research now point to emotional intelligence as the critical factor that sets star performers apart from the rest of the pack.” (World Economic Forum, 2017).

What happens during the Masterclass?

Before the workshop you will be invited to take part in a pre-course activity which includes an online self-assessment producing a 20 page personal Emotional Intelligence Report.

During this one day, highly interactive, workshop we look at our own Emotional Intelligence (EI) and how we can better understand ourselves and be able to interpret others. We will develop skills that will make you more self-aware and allow you to choose how you react in any situation. The workshop will also give you the skills to assess others’ emotions and support you in dealing with people more effectively to support better performance.

  • Have you ever stopped and wondered why people react different to the same or similar situations?

  • Do you understand why certain situations make you angry but other people can shrug it off?

  • What about when this is in the workplace – working within, or managing a team?

  • How do you learn what is going on with others, what makes them tick, and how can you better deal with it?

Woman sitting at laptop

Wow. Learning so much about myself is fascinating. The Emotional Intelligence report allowed me to really look at my working style and the impact I have on people around me. The workshop was run really well, very informative and a great way to learn.

Meadowview Primary School

The Emotional Intelligence course is a great mix of detailed learning and fun. It was great to learn more about myself and understand the impact I have on people around me.

Meadowview Primary School

Emotional Intelligence is seen as the biggest differentiator between being a good manager or leader and being a great manager or leader. It is the essential ingredient for all the relationships you have with friends, colleagues, customers, family and partners.

You will be conducting interactive exercises allowing you to fully understand the EQ-i:2.0 model of Emotional Intelligence. We take the time to put the learning in to practice in a safe, supportive, respectful environment. By the end of the day you will have a clear set of goals, and how to achieve them moving forward. This will allow you to create stronger, more meaningful relationships.


What will you learn?

You will learn all about yourself, the bits you are aware of and some that you may not be aware of. You will know what matters to you, your drivers and what makes you tick. You will learn how to manage emotions in any given situation and that you have a choice in how you respond to others. Building better rapport with others is key and we take time to look at this during the workshop. 
By the end of this course, you will be able to:
  • Understand the key traits of Emotional Intelligence 
  • Identify your key Emotional Intelligence skills
  • Develop your rapport with individuals
  • Read non-verbal language more effectively
  • Understand and respect the difference in others
  • Be able to manage relationships more effectively 
  • Understand your triggers and how your emotions change in various situations 
  • Learn some of the history of Emotional Intelligence and the basic brain science 
  • Know your positive triggers, what motivates you