Developing Emotional Intelligence – Part 15 – Optimism

By | 2018-04-09T16:00:27+00:00 April 9th, 2018|Emotional Intelligence, Happiness, High Performance Culture, Leadership, Management, Optimism, Organisational Culture, Organisational Happiness, Organisational Performance, Success, The Happiness Effect|

This blog is the last in a series of blogs exploring Emotional Intelligence. Looking at ways to be able to develop and enhance our own perceived levels of Emotional Intelligence. I say it is the last but it is such a great subject that there will be more. What is Emotional Intelligence? To gain a [...]

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The Happiness Effect

By | 2014-06-13T17:16:21+00:00 June 13th, 2014|Belief, Customer Service, Emotional Intelligence, Engagement, Happiness, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Sales Performance, Success, The Happiness Effect|

The Happiness Effect The sun comes out and a wonderful thing happens across the country, everyones state of happiness is elevated. Even more so on a Friday as everyone leaves work for the weekend full of wonder at what the days of rest may bring. Bear gardens fill up with the chitter chatter [...]

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Passion and Belief… the driving force behind successful business

By | 2013-07-31T11:54:15+00:00 July 31st, 2013|Belief, Engagement, Goal Setting, Happiness, High Performance Culture, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Sales, Sales Performance, Success, The Happiness Effect|

passion and belief, the driving force behind successful business   I just watched “Peter Jones meets...” I have been working flat out for the last few weeks and took some time today to catch up on some of the television I had been recording. I won’t get in to telling you about the [...]

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Drains and Radiators – Happiness at work

By | 2013-03-14T13:27:17+00:00 March 14th, 2013|Customer Service, Engagement, Happiness, High Performance Culture, Leadership, Organisational Happiness, Organisational Performance, Sales, Sales Performance, Success, The Happiness Effect|

Several years ago I read a book called How to be Brilliant by Michael Heppel, it was fantastic. I was working on quite a big customer service change project at the time and it totally changed my view on what we needed to do. Well not totally changed my view but we did take on [...]

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Platform P.R.I.D.E

By | 2013-02-11T09:36:22+00:00 February 11th, 2013|Engagement, Happiness, High Performance Culture, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, The Happiness Effect|

I ran across the car park at Haywards Heath train station on Wednesday morning, keeping my head down from the wind and rain and hoping I wasn’t going to miss the train. I didn’t, in fact I had ten minutes until the train arrived. I looked for somewhere warm to hide and everywhere was taken [...]

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