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9 04, 2018

Developing Emotional Intelligence – Part 15 – Optimism

By |2018-04-09T16:00:27+01:00April 9th, 2018|Emotional Intelligence, Happiness, High Performance Culture, Leadership, Management, Optimism, Organisational Culture, Organisational Happiness, Organisational Performance, Success, The Happiness Effect|Comments Off on Developing Emotional Intelligence – Part 15 – Optimism

This blog is the last in a series of blogs exploring Emotional Intelligence. Looking at ways to be able to develop and enhance our own perceived levels of Emotional Intelligence. I say it is the last but it is such a great subject that there will be more. What is Emotional Intelligence? To gain a greater understanding you can read a previous blog What is Emotional Intelligence and How Can I develop it, for more detail. However, Emotional intelligence is all about how well you understand your own emotions and the emotions of others, and the ability to identify and [...]

13 06, 2014

The Happiness Effect

By |2014-06-13T17:16:21+01:00June 13th, 2014|Belief, Customer Service, Emotional Intelligence, Engagement, Happiness, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Sales Performance, Success, The Happiness Effect|Comments Off on The Happiness Effect

The Happiness Effect The sun comes out and a wonderful thing happens across the country, everyones state of happiness is elevated. Even more so on a Friday as everyone leaves work for the weekend full of wonder at what the days of rest may bring. Bear gardens fill up with the chitter chatter of happy engaging in happy times. I was in a business today that I had been doing some work with and realised that all this was happening without the aid of a beer garden. Everyone was going about their daily work with big smiles on [...]

31 07, 2013

Passion and Belief… the driving force behind successful business

By |2013-07-31T11:54:15+01:00July 31st, 2013|Belief, Engagement, Goal Setting, Happiness, High Performance Culture, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Sales, Sales Performance, Success, The Happiness Effect|Comments Off on Passion and Belief… the driving force behind successful business

passion and belief, the driving force behind successful business   I just watched “Peter Jones meets...” I have been working flat out for the last few weeks and took some time today to catch up on some of the television I had been recording. I won’t get in to telling you about the dramas I watch and giving away any plot spoilers on your favourite soap. I haven’t caught up on them (yet) as I was glued to Peter Jones documentary anyway. In the opening sequence Peter Jones, an entrepreneur, Dragon and business man of a high caliber [...]

14 03, 2013

Drains and Radiators – Happiness at work

By |2013-03-14T13:27:17+00:00March 14th, 2013|Customer Service, Engagement, Happiness, High Performance Culture, Leadership, Organisational Happiness, Organisational Performance, Sales, Sales Performance, Success, The Happiness Effect|Comments Off on Drains and Radiators – Happiness at work

Several years ago I read a book called How to be Brilliant by Michael Heppel, it was fantastic. I was working on quite a big customer service change project at the time and it totally changed my view on what we needed to do. Well not totally changed my view but we did take on board a lot of the learning from the book, we designed a “brilliant” change programme from this and went out to be really successful with what we were trying to achieve. This week I was working with a group of new sales people and we [...]

11 02, 2013

Platform P.R.I.D.E

By |2013-02-11T09:36:22+00:00February 11th, 2013|Engagement, Happiness, High Performance Culture, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, The Happiness Effect|Comments Off on Platform P.R.I.D.E

I ran across the car park at Haywards Heath train station on Wednesday morning, keeping my head down from the wind and rain and hoping I wasn’t going to miss the train. I didn’t, in fact I had ten minutes until the train arrived. I looked for somewhere warm to hide and everywhere was taken so I braved the platform, and it turned out to be the best choice I made. I stood and watched everyone starting their day with the commute into work, heads down, coffee in hand, busy waiting for trains to arrive, generally wishing they were anywhere [...]