Superhero Powers and Leadership Development

By | 2018-08-30T10:39:02+00:00 August 29th, 2018|High Performance Culture, Leadership, Management, Organisational Performance, Self Actualisation, Self Regard, Success|

“What would be your Superhero power?” This is the question posed to me on a recent management development programme. At lunch time we had got to talking about the most recent Avengers movie, which had all the Superheroes, all the powers. We all stepped in to the superhero world together and discussed the merits of which [...]

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Developing Emotional Intelligence – Part 15 – Optimism

By | 2018-04-09T16:00:27+00:00 April 9th, 2018|Emotional Intelligence, Happiness, High Performance Culture, Leadership, Management, Optimism, Organisational Culture, Organisational Happiness, Organisational Performance, Success, The Happiness Effect|

This blog is the last in a series of blogs exploring Emotional Intelligence. Looking at ways to be able to develop and enhance our own perceived levels of Emotional Intelligence. I say it is the last but it is such a great subject that there will be more. What is Emotional Intelligence? To gain a [...]

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Developing Emotional Intelligence – Part 8 – Empathy 

By | 2018-02-19T16:00:26+00:00 February 19th, 2018|Emotional Intelligence, Empathy, Engagement, Happiness, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Success|

This blog is part of a series of blogs exploring Emotional Intelligence. Looking at ways to be able to develop and enhance our own perceived levels of Emotional Intelligence. What is Emotional Intelligence? To gain a greater understanding you can read a previous blog What is Emotional Intelligence and How Can I develop it, for [...]

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Developing Emotional Intelligence – Part 6 – Independence

By | 2018-01-29T16:00:03+00:00 January 29th, 2018|Belief, Business, Emotional Intelligence, Engagement, Goal Setting, High Performance Culture, Independence, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Success|

This blog is part of a series of blogs where we explore Emotional Intelligence. We will look at ways to be able to develop and enhance our own perceived levels of Emotional Intelligence. What is Emotional Intelligence? To gain a greater understanding you can read a previous blog What is Emotional Intelligence and How Can [...]

Developing Emotional Intelligence – Part 4 – Emotion Expression

By | 2018-01-15T16:00:10+00:00 January 15th, 2018|Belief, Business, Emotion Expression, Emotional Intelligence, Engagement, Goal Setting, Happiness, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Success|

This blog is part of a series of blogs where we explore Emotional Intelligence. We will look at ways to be able to develop and enhance our own perceived levels of Emotional Intelligence. What is Emotional Intelligence? To gain a greater understanding you can read a previous blog What is Emotional Intelligence and How Can [...]

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Developing Emotional Intelligence – Part 2 – Self Actualisation 

By | 2018-01-02T16:22:48+00:00 January 2nd, 2018|Belief, Emotional Intelligence, Engagement, Goal Setting, Happiness, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Self Actualisation, Success|

This blog is part of a series of blogs where we explore Emotional Intelligence. We will look at ways to be able to develop and enhance our own perceived levels of Emotional Intelligence. What is Emotional Intelligence? Well, you can take a look at our previous blog What is Emotional Intelligence and How Can I [...]

Developing Emotional Intelligence – Part 1 – Self Regard

By | 2017-12-14T13:45:53+00:00 December 14th, 2017|Belief, Emotional Intelligence, Engagement, Goal Setting, Happiness, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Self Regard, Success|

This blog is part of a series of blogs where we explore Emotional Intelligence. We will look at ways to be able to develop and enhance our own perceived levels of Emotional Intelligence. What is Emotional Intelligence? Well, you can take a look at our previous blog What is Emotional Intelligence and How Can I [...]

Are you Listening? Actually Listening? – The art of listening is not totally lost.

By | 2017-10-11T22:50:54+00:00 October 11th, 2017|Business, Emotional Intelligence, Engagement, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Presenting, Success, Uncategorised|

Listen. What do you hear right now? For many people what can be heard right now. Over all of the noise in the background. Over the person who may be speaking to you. Right now you can hear your own voice. Thats what you are listening to. The voice inside your head that is formulating [...]

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Accountability, supporting the development of High Performing Teams

By | 2017-09-04T15:57:41+00:00 September 4th, 2017|Business, Emotional Intelligence, Goal Setting, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Performance, SMART Goals, Success, Uncategorised|

It is hard work managing a team, made even harder by everyone’s different levels of ability and speed to be able to complete tasks. For any team to be a High Performing Team the leader needs to know everyone’s ability. The leader needs to be able to drive them forward to work autonomously and foster [...]

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Why losing employees may be your fault…

By | 2017-06-07T08:58:23+00:00 June 7th, 2017|Business, Emotional Intelligence, Engagement, Goal Setting, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Performance, Passion, SMART Goals, Success|

You’re heartbroken! You just didn’t see it coming. You thought things were going so well, but now it’s over, and you’re gutted. You keep asking yourself “where did I go wrong?”, and “what could I have done differently”. And slowly it dawns on you. “I treated them the same as everyone else, and now I’m [...]

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Why do we focus on incompetencies?

By | 2016-08-13T14:53:42+00:00 August 13th, 2016|Belief, Business, Emotional Intelligence, Engagement, Happiness, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Success|

Guest Blog by Sarah Scarratt We have quite a big garden, takes about 2 hours to mow with a sit-on mower, so it’s always a good opportunity to take some time to ponder and reflect on life. Most recently, I was thinking about a psychotherapist I know and how I feel so incompetent around her. [...]

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Creating a Coaching Culture

By | 2016-06-03T15:44:13+00:00 June 3rd, 2016|Belief, Business, Emotional Intelligence, Engagement, Goal Setting, Happiness, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, SMART Goals, Success|

[vc_row][vc_column][vc_column_text disable_pattern="true" align="left" margin_bottom="0"]UK business and economy is back on track and is growing at it’s fastest pace since the downturn of the recession. However, since the experience of the recession businesses and business managers mindset has changed in the way they operate, now having a focus not slipping back in to hard times and [...]

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The Standard You Walk Past Is the Standard You Accept

By | 2016-04-05T20:36:20+00:00 April 5th, 2016|Belief, Business, Emotional Intelligence, Engagement, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Success|

Lt. General Morrison gave a short but powerful speech  in which he strongly condemns aggression against women. His statement “The standard you walk past is the standard you accept” became golden words and inspired many. Morrison’s words serve to awake the sleeping conscience of the leaders and higher authorities specifically and everyone else’s in general. [...]

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5 Simple Ways to Screw up your Presentation

By | 2016-03-29T12:51:16+00:00 March 29th, 2016|Belief, Business, Engagement, Entertainment, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Performance, Passion, Presenting, Sales Performance, Success|

The art of presenting, to groups or individuals is essential in todays working world. There are now so many different ways to present too, from face to face and right they way across digital media. Delivering an effective presentation can be great, but can also go quite wrong. You are going to screw up your [...]

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Why Doesn’t Your Team Listen?

By | 2016-03-22T13:38:27+00:00 March 22nd, 2016|Belief, Business, Emotional Intelligence, Engagement, Goal Setting, Happiness, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Success, Uncategorised|

You assign a task and when the deadline approaches, you don’t get anything ready. You ask to present the ongoing project but when its time, the presentation is all screwed up. You leave the office giving instructions to your team members but when you return expecting them to put forward the results, you see that [...]

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5 Tips for a Successful Day

By | 2016-02-19T12:27:24+00:00 February 19th, 2016|Belief, Business, Emotional Intelligence, Engagement, Goal Setting, Happiness, High Performance Culture, Management, Organisational Culture, Organisational Performance, Sales Performance, Success|

                   5 Tips for a Successful Day Success is a most desired thing …it is sweet, charming and attractive. Whatever our view of success is, climbing the corporate ladder or doing a great job, being the best at what we do, what ever it is [...]

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The Happiness Effect

By | 2014-06-13T17:16:21+00:00 June 13th, 2014|Belief, Customer Service, Emotional Intelligence, Engagement, Happiness, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Sales Performance, Success, The Happiness Effect|

The Happiness Effect The sun comes out and a wonderful thing happens across the country, everyones state of happiness is elevated. Even more so on a Friday as everyone leaves work for the weekend full of wonder at what the days of rest may bring. Bear gardens fill up with the chitter chatter [...]

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Features and Benefits, what’s the difference?

By | 2014-03-17T14:33:20+00:00 March 17th, 2014|Consultative Selling, Customer Service, Engagement, Passion, Sales, Sales Performance, Success|

Nobody who bought an alarm clock wanted an alarm clock…   Last week I was running a sales training workshop with a group of experienced sales people. Some had been on previous training programmes over the years and all of them thought they could explain the difference between a Feature and a Benefit, [...]

Is competition good for small businesses?

By | 2014-01-09T14:47:58+00:00 January 9th, 2014|Leadership, Management, Sales, Success, Uncategorized|

Many people when running a business think it's a good idea to try and avoid competition within the market. Now everyone has their own opinion, it really depends on the type of business you are running and the people that you work with. It doesn't work for everyone. BUT here are a few reasons why [...]

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Don’t say you ‘can’t’ when you can

By | 2013-09-27T14:57:31+00:00 September 27th, 2013|Consultative Selling, Goal Setting, Sales, Sales Performance, Success|

How many times do you hear yourself or other people say 'can't'? Too many? Often we have no idea whether we can actually do something or not because we have never actually tried! Imagine the things that we could do if we all freed ourselves from the limitations imposed by the word 'can't'. It’s interesting [...]

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Management and Leadership. Is there a difference?

By | 2013-09-19T15:24:05+00:00 September 19th, 2013|Leadership, Management, Success|

I was browsing the internet earlier today when I stumbled across an article on The Guardian online site. It was as if it had been placed there purposely as it was perfect for me to base todays blog on. The article was based on outlining the difference between leadership and management, two distinct concepts that [...]

Why Insights Works…

By | 2013-08-28T21:58:28+00:00 August 28th, 2013|Belief, Engagement, High Performance Culture, Insights Discovery, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Success|

Insights Discovery Colour Wheel Businesses around the world put a high value on Psychometric profiling tools and reports as part of Managment and Leadership development programs to assist individuals in gaining knowledge and understanding of their strengths & weaknesses, areas for development and potential blind spots. The Insights Discovery® profile is a fun, [...]

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Passion and Belief… the driving force behind successful business

By | 2013-07-31T11:54:15+00:00 July 31st, 2013|Belief, Engagement, Goal Setting, Happiness, High Performance Culture, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Sales, Sales Performance, Success, The Happiness Effect|

passion and belief, the driving force behind successful business   I just watched “Peter Jones meets...” I have been working flat out for the last few weeks and took some time today to catch up on some of the television I had been recording. I won’t get in to telling you about the [...]

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Five Top Tips To Closing A Sale

By | 2013-06-10T16:02:15+00:00 June 10th, 2013|Sales, Sales Performance, Success|

Do you struggle with closing sales? Well here are our five top tips to increasing your chance of closing a sale. There are many closing techniques that you can use and every manager will have a particular technique that they prefer. Sometimes the one which you choose to use could depend on the customer and [...]

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When setting a goal think SMART

By | 2013-05-29T16:15:37+00:00 May 29th, 2013|Goal Setting, Leadership, Sales, Success|

When trying to set a goal it is often, well more than often useful to have a guide or something that you can follow when setting an objective. This minimises the risk of setting unrealistic and unclear expectations and optimises the chance for success. A guide for setting a goal is useful whether it be [...]

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Rapport Skills, building blocks for business growth

By | 2013-04-02T12:52:26+00:00 April 2nd, 2013|Consultative Selling, Customer Service, Engagement, High Performance Culture, Sales, Sales Performance, Success|

Rapport is the foundation for effective communication and positive relationship-building. It stems from finding and/or creating common ground. The ability to build rapport with customers is vitally important. Why? Because, if you have rapport with your customers they are more likely to trust you, listen to you and communicate openly with you. This in turn [...]

Sales Activator – What is Consultative Selling?

By | 2013-03-26T16:30:57+00:00 March 26th, 2013|Organisational Performance, Sales, Sales Performance, Success|

Consultative selling is a highly regarded sales technique used by sales people that provide the products and services that best meets their customer's needs as opposed to using traditional pushy selling selling tactics to get the sale by any means necessary. Adopting a consultative sales approach means not selling something to a customer that he [...]

Creating Legends

By | 2013-03-20T16:10:42+00:00 March 20th, 2013|Customer Service, Emotional Intelligence, Engagement, High Performance Culture, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, Sales, Sales Performance, Success|

Murray Spangler worked as a janitor in Canton, a small town in Ohio, America. Murray suffered from asthma and the dust stirred up while he cleaned staircases and rugs made his health problems worse. Having given this matter some thought he came up with an ingenious solution. He took a soapbox, a fan, a silk [...]

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Drains and Radiators – Happiness at work

By | 2013-03-14T13:27:17+00:00 March 14th, 2013|Customer Service, Engagement, Happiness, High Performance Culture, Leadership, Organisational Happiness, Organisational Performance, Sales, Sales Performance, Success, The Happiness Effect|

Several years ago I read a book called How to be Brilliant by Michael Heppel, it was fantastic. I was working on quite a big customer service change project at the time and it totally changed my view on what we needed to do. Well not totally changed my view but we did take on [...]

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Relationships for Continuous Growth

By | 2013-02-25T13:02:55+00:00 February 25th, 2013|Emotional Intelligence, Engagement, High Performance Culture, Leadership, Organisational Culture, Organisational Performance, Sales Performance, Success|

Employee Engagement and Emotional Intelligence I recently read that Carnegie Institute of Technology have presented research that shows 85% of your financial success is due to skills in “human engineering”, the way that you communicate, lead, negotiate and build relationships. This means that only 15% is down to your technical ability. The last [...]

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