Me, You, Everyone – Knowing the impact you have using 360 degree feedback

By | 2017-07-04T07:43:25+00:00 July 4th, 2017|Articles, Business, Emotional Intelligence, Goal Setting, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Performance, Reviews, Sales Performance, SMART Goals|

There is no doubt about it, managing people is hard! No matter how much aptitude you have for leadership, and despite how much you might enjoy leading a team (or not), aligning employees to contribute in a way that is meaningful to your business is a challenging job. The complexity and difficulty of this grows [...]

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Making SMART Goals work

By | 2016-04-22T16:14:46+00:00 April 22nd, 2016|Belief, Business, Emotional Intelligence, Engagement, Goal Setting, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Sales Performance, SMART Goals|

You’ve done it. You have worked hard on the objectives of your team and made them S.M.A.R.T. Everyone knows what they are and have gone away happy from your 1-2-1 with them. You have gone away knowing what is going to get done and when because each part of the objective has been covered, Specific, [...]

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5 Simple Ways to Screw up your Presentation

By | 2016-03-29T12:51:16+00:00 March 29th, 2016|Belief, Business, Engagement, Entertainment, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Performance, Passion, Presenting, Sales Performance, Success|

The art of presenting, to groups or individuals is essential in todays working world. There are now so many different ways to present too, from face to face and right they way across digital media. Delivering an effective presentation can be great, but can also go quite wrong. You are going to screw up your [...]

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5 Tips for a Successful Day

By | 2016-02-19T12:27:24+00:00 February 19th, 2016|Belief, Business, Emotional Intelligence, Engagement, Goal Setting, Happiness, High Performance Culture, Management, Organisational Culture, Organisational Performance, Sales Performance, Success|

                   5 Tips for a Successful Day Success is a most desired thing …it is sweet, charming and attractive. Whatever our view of success is, climbing the corporate ladder or doing a great job, being the best at what we do, what ever it is [...]

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The Happiness Effect

By | 2014-06-13T17:16:21+00:00 June 13th, 2014|Belief, Customer Service, Emotional Intelligence, Engagement, Happiness, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Sales Performance, Success, The Happiness Effect|

The Happiness Effect The sun comes out and a wonderful thing happens across the country, everyones state of happiness is elevated. Even more so on a Friday as everyone leaves work for the weekend full of wonder at what the days of rest may bring. Bear gardens fill up with the chitter chatter [...]

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Features and Benefits, what’s the difference?

By | 2014-03-17T14:33:20+00:00 March 17th, 2014|Consultative Selling, Customer Service, Engagement, Passion, Sales, Sales Performance, Success|

Nobody who bought an alarm clock wanted an alarm clock…   Last week I was running a sales training workshop with a group of experienced sales people. Some had been on previous training programmes over the years and all of them thought they could explain the difference between a Feature and a Benefit, [...]

A Consultative Approach

By | 2013-12-13T11:48:40+00:00 December 13th, 2013|Consultative Selling, Sales, Sales Performance|

When it comes to sales understanding the requirements of clients/customers is extremely important. Of course you don't want to start selling them the wrong thing. The more time you take to get to know each key client in store and understand their needs, the more likely you are able to create rapport and trust. There are [...]

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Don’t say you ‘can’t’ when you can

By | 2013-09-27T14:57:31+00:00 September 27th, 2013|Consultative Selling, Goal Setting, Sales, Sales Performance, Success|

How many times do you hear yourself or other people say 'can't'? Too many? Often we have no idea whether we can actually do something or not because we have never actually tried! Imagine the things that we could do if we all freed ourselves from the limitations imposed by the word 'can't'. It’s interesting [...]

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Matchmaker

By | 2013-08-07T15:37:51+00:00 August 7th, 2013|Consultative Selling, Customer Service, Sales, Sales Performance|

Now if you have read any of our previous blogs then you will have probably heard us going on about something called Rapport. Well of course that's because it is really important when it comes to selling.Here is another technique that can help to build good rapport between you and your customers. Rapport is the [...]

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Passion and Belief… the driving force behind successful business

By | 2013-07-31T11:54:15+00:00 July 31st, 2013|Belief, Engagement, Goal Setting, Happiness, High Performance Culture, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Sales, Sales Performance, Success, The Happiness Effect|

passion and belief, the driving force behind successful business   I just watched “Peter Jones meets...” I have been working flat out for the last few weeks and took some time today to catch up on some of the television I had been recording. I won’t get in to telling you about the [...]

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Fulfilling Requirements – Positive Language

By | 2013-07-11T14:56:18+00:00 July 11th, 2013|Customer Service, Sales, Sales Performance|

Language is a very powerful tool and the way you express yourself will affect whether your proposals are received positively or negatively. Even when you are conveying unpleasant news, the impact can be softened byt the use of what we call positive language. Everything you say to your customers affects their thoughts and emotions. If [...]

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Five Top Tips To Closing A Sale

By | 2013-06-10T16:02:15+00:00 June 10th, 2013|Sales, Sales Performance, Success|

Do you struggle with closing sales? Well here are our five top tips to increasing your chance of closing a sale. There are many closing techniques that you can use and every manager will have a particular technique that they prefer. Sometimes the one which you choose to use could depend on the customer and [...]

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Rapport Skills, building blocks for business growth

By | 2013-04-02T12:52:26+00:00 April 2nd, 2013|Consultative Selling, Customer Service, Engagement, High Performance Culture, Sales, Sales Performance, Success|

Rapport is the foundation for effective communication and positive relationship-building. It stems from finding and/or creating common ground. The ability to build rapport with customers is vitally important. Why? Because, if you have rapport with your customers they are more likely to trust you, listen to you and communicate openly with you. This in turn [...]

Sales Activator – What is Consultative Selling?

By | 2013-03-26T16:30:57+00:00 March 26th, 2013|Organisational Performance, Sales, Sales Performance, Success|

Consultative selling is a highly regarded sales technique used by sales people that provide the products and services that best meets their customer's needs as opposed to using traditional pushy selling selling tactics to get the sale by any means necessary. Adopting a consultative sales approach means not selling something to a customer that he [...]

Creating Legends

By | 2013-03-20T16:10:42+00:00 March 20th, 2013|Customer Service, Emotional Intelligence, Engagement, High Performance Culture, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, Sales, Sales Performance, Success|

Murray Spangler worked as a janitor in Canton, a small town in Ohio, America. Murray suffered from asthma and the dust stirred up while he cleaned staircases and rugs made his health problems worse. Having given this matter some thought he came up with an ingenious solution. He took a soapbox, a fan, a silk [...]

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Drains and Radiators – Happiness at work

By | 2013-03-14T13:27:17+00:00 March 14th, 2013|Customer Service, Engagement, Happiness, High Performance Culture, Leadership, Organisational Happiness, Organisational Performance, Sales, Sales Performance, Success, The Happiness Effect|

Several years ago I read a book called How to be Brilliant by Michael Heppel, it was fantastic. I was working on quite a big customer service change project at the time and it totally changed my view on what we needed to do. Well not totally changed my view but we did take on [...]

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Relationships for Continuous Growth

By | 2013-02-25T13:02:55+00:00 February 25th, 2013|Emotional Intelligence, Engagement, High Performance Culture, Leadership, Organisational Culture, Organisational Performance, Sales Performance, Success|

Employee Engagement and Emotional Intelligence I recently read that Carnegie Institute of Technology have presented research that shows 85% of your financial success is due to skills in “human engineering”, the way that you communicate, lead, negotiate and build relationships. This means that only 15% is down to your technical ability. The last [...]

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Teamwork for High Performance

By | 2013-02-04T14:00:33+00:00 February 4th, 2013|Emotional Intelligence, Engagement, Goal Setting, High Performance Culture, Leadership, Organisational Culture, Organisational Performance, Sales Performance|

In a recent survey, People Management, have highlighted the effects that Leaders have on their organisation when they don’t lead and manage effectively. The survey reports that around four in ten managers do not resolve conflict effectively and thus this leads to a lack of team work and low engagement. This low engagement is evident [...]

People buy from People

By | 2012-12-22T12:56:54+00:00 December 22nd, 2012|Engagement, Sales, Sales Performance|

People buy from people, It has been said thousands of times, it never get’s old... why? because it is true. People really do buy from people, you could have the best service in the world but if the customer, prospect or client doesn’t like you then it’s a proven fact that you will not get [...]

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