22 04, 2016

Making SMART Goals work

By |2016-04-22T16:14:46+01:00April 22nd, 2016|Belief, Business, Emotional Intelligence, Engagement, Goal Setting, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Sales Performance, SMART Goals|Comments Off on Making SMART Goals work

You’ve done it. You have worked hard on the objectives of your team and made them S.M.A.R.T. Everyone knows what they are and have gone away happy from your 1-2-1 with them. You have gone away knowing what is going to get done and when because each part of the objective has been covered, Specific, Measurable, Achievable, Relevant and Time-bound. Good work you… But then, after the objective setting, in the performance stage you begin to realize that the objectives aren’t quite being met. This could be for many reasons, do your team know how [...]

5 04, 2016

The Standard You Walk Past Is the Standard You Accept

By |2016-04-05T20:36:20+01:00April 5th, 2016|Belief, Business, Emotional Intelligence, Engagement, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Success|Comments Off on The Standard You Walk Past Is the Standard You Accept

Lt. General Morrison gave a short but powerful speech  in which he strongly condemns aggression against women. His statement “The standard you walk past is the standard you accept” became golden words and inspired many. Morrison’s words serve to awake the sleeping conscience of the leaders and higher authorities specifically and everyone else’s in general. This powerful quote is applicable in all walks of life, including the business world where it gives the following lessons: The Leader is Responsible: It is the responsibility of the leader to take care of everyone and to eliminate any kind of discrimination. Things can change, [...]

22 03, 2016

Why Doesn’t Your Team Listen?

By |2016-03-22T13:38:27+00:00March 22nd, 2016|Belief, Business, Emotional Intelligence, Engagement, Goal Setting, Happiness, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Success, Uncategorised|Comments Off on Why Doesn’t Your Team Listen?

You assign a task and when the deadline approaches, you don’t get anything ready. You ask to present the ongoing project but when its time, the presentation is all screwed up. You leave the office giving instructions to your team members but when you return expecting them to put forward the results, you see that nothing has been implemented. Why is this so? Have you made any effort to find out the reasons why your team won’t listen to you? Is it their shortcoming or is something lacking at your end? Communication??? Whether you are the CEO of an organization [...]

13 06, 2014

The Happiness Effect

By |2014-06-13T17:16:21+01:00June 13th, 2014|Belief, Customer Service, Emotional Intelligence, Engagement, Happiness, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Sales Performance, Success, The Happiness Effect|Comments Off on The Happiness Effect

The Happiness Effect The sun comes out and a wonderful thing happens across the country, everyones state of happiness is elevated. Even more so on a Friday as everyone leaves work for the weekend full of wonder at what the days of rest may bring. Bear gardens fill up with the chitter chatter of happy engaging in happy times. I was in a business today that I had been doing some work with and realised that all this was happening without the aid of a beer garden. Everyone was going about their daily work with big smiles on [...]

28 08, 2013

Why Insights Works…

By |2013-08-28T21:58:28+01:00August 28th, 2013|Belief, Engagement, High Performance Culture, Insights Discovery, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Success|Comments Off on Why Insights Works…

Insights Discovery Colour Wheel Businesses around the world put a high value on Psychometric profiling tools and reports as part of Managment and Leadership development programs to assist individuals in gaining knowledge and understanding of their strengths & weaknesses, areas for development and potential blind spots. The Insights Discovery® profile is a fun, easy to use, effective, psychometric tool that supports you in engaging yourself and others, working better and more effectively together, opening up communication for you to deliver a High Performing team. This is pretty much my opening to some of the workshops I run using [...]

31 07, 2013

Passion and Belief… the driving force behind successful business

By |2013-07-31T11:54:15+01:00July 31st, 2013|Belief, Engagement, Goal Setting, Happiness, High Performance Culture, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Sales, Sales Performance, Success, The Happiness Effect|Comments Off on Passion and Belief… the driving force behind successful business

passion and belief, the driving force behind successful business   I just watched “Peter Jones meets...” I have been working flat out for the last few weeks and took some time today to catch up on some of the television I had been recording. I won’t get in to telling you about the dramas I watch and giving away any plot spoilers on your favourite soap. I haven’t caught up on them (yet) as I was glued to Peter Jones documentary anyway. In the opening sequence Peter Jones, an entrepreneur, Dragon and business man of a high caliber [...]

20 03, 2013

Creating Legends

By |2013-03-20T16:10:42+00:00March 20th, 2013|Customer Service, Emotional Intelligence, Engagement, High Performance Culture, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, Sales, Sales Performance, Success|Comments Off on Creating Legends

Murray Spangler worked as a janitor in Canton, a small town in Ohio, America. Murray suffered from asthma and the dust stirred up while he cleaned staircases and rugs made his health problems worse. Having given this matter some thought he came up with an ingenious solution. He took a soapbox, a fan, a silk pillowcase and a broomstick and he assembled everything into the first domestic vacuum cleaner ever seen. He tried out his new device and was very encouraged by the results. Now, Murray was astute enough to recognise the potential of the new product and he wanted [...]

14 03, 2013

Drains and Radiators – Happiness at work

By |2013-03-14T13:27:17+00:00March 14th, 2013|Customer Service, Engagement, Happiness, High Performance Culture, Leadership, Organisational Happiness, Organisational Performance, Sales, Sales Performance, Success, The Happiness Effect|Comments Off on Drains and Radiators – Happiness at work

Several years ago I read a book called How to be Brilliant by Michael Heppel, it was fantastic. I was working on quite a big customer service change project at the time and it totally changed my view on what we needed to do. Well not totally changed my view but we did take on board a lot of the learning from the book, we designed a “brilliant” change programme from this and went out to be really successful with what we were trying to achieve. This week I was working with a group of new sales people and we [...]

11 02, 2013

Platform P.R.I.D.E

By |2013-02-11T09:36:22+00:00February 11th, 2013|Engagement, Happiness, High Performance Culture, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, The Happiness Effect|Comments Off on Platform P.R.I.D.E

I ran across the car park at Haywards Heath train station on Wednesday morning, keeping my head down from the wind and rain and hoping I wasn’t going to miss the train. I didn’t, in fact I had ten minutes until the train arrived. I looked for somewhere warm to hide and everywhere was taken so I braved the platform, and it turned out to be the best choice I made. I stood and watched everyone starting their day with the commute into work, heads down, coffee in hand, busy waiting for trains to arrive, generally wishing they were anywhere [...]

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