The Happiness Effect

By |2014-06-13T17:16:21+01:00June 13th, 2014|Belief, Customer Service, Emotional Intelligence, Engagement, Happiness, High Performance Culture, Leadership, Management, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Sales Performance, Success, The Happiness Effect|

The Happiness Effect The sun comes out and a wonderful thing happens across the country, everyones state of happiness is elevated. Even more so on a Friday as everyone leaves work for the weekend full of wonder at what the days of rest may bring. Bear gardens fill up with the chitter chatter [...]

Comments Off on The Happiness Effect

Is competition good for small businesses?

By |2014-01-09T14:47:58+01:00January 9th, 2014|Leadership, Management, Sales, Success, Uncategorized|

Many people when running a business think it's a good idea to try and avoid competition within the market. Now everyone has their own opinion, it really depends on the type of business you are running and the people that you work with. It doesn't work for everyone. BUT here are a few reasons why [...]

Comments Off on Is competition good for small businesses?

Leadership Characteristics

By |2019-03-25T10:24:24+01:00October 4th, 2013|Leadership, Management|

To some people being a leader just comes naturally for others it needs to be worked at. However it is possible for anyone to be a leader as long as they possess a few key skills and characteristics that makes a successful leader. It's not an easy role you know. [...]

Comments Off on Leadership Characteristics

Management and Leadership. Is there a difference?

By |2013-09-19T15:24:05+01:00September 19th, 2013|Leadership, Management, Success|

I was browsing the internet earlier today when I stumbled across an article on The Guardian online site. It was as if it had been placed there purposely as it was perfect for me to base todays blog on. The article was based on outlining the difference between leadership and management, two distinct concepts that [...]

Why Insights Works…

By |2013-08-28T21:58:28+01:00August 28th, 2013|Belief, Engagement, High Performance Culture, Insights Discovery, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Success|

Insights Discovery Colour Wheel Businesses around the world put a high value on Psychometric profiling tools and reports as part of Managment and Leadership development programs to assist individuals in gaining knowledge and understanding of their strengths & weaknesses, areas for development and potential blind spots. The Insights Discovery® profile is a fun, [...]

Comments Off on Why Insights Works…

He makes it look so easy

By |2013-08-15T10:59:36+01:00August 15th, 2013|Leadership|

Even the biggest leaders are allowed a vacation every so often. While his daughters are away at summer camp, Barack Obama is enjoying his annual vacation at Martha's Vineyard this week with his wife and of course their family dog, Bo. They arrived by helicopter late Saturday and intend to stay for the rest of [...]

Comments Off on He makes it look so easy

Passion and Belief… the driving force behind successful business

By |2013-07-31T11:54:15+01:00July 31st, 2013|Belief, Engagement, Goal Setting, Happiness, High Performance Culture, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, Passion, Sales, Sales Performance, Success, The Happiness Effect|

passion and belief, the driving force behind successful business   I just watched “Peter Jones meets...” I have been working flat out for the last few weeks and took some time today to catch up on some of the television I had been recording. I won’t get in to telling you about the [...]

Comments Off on Passion and Belief… the driving force behind successful business

When setting a goal think SMART

By |2013-05-29T16:15:37+01:00May 29th, 2013|Goal Setting, Leadership, Sales, Success|

When trying to set a goal it is often, well more than often useful to have a guide or something that you can follow when setting an objective. This minimises the risk of setting unrealistic and unclear expectations and optimises the chance for success. A guide for setting a goal is useful whether it be [...]

Comments Off on When setting a goal think SMART

Creating Legends

By |2013-03-20T16:10:42+01:00March 20th, 2013|Customer Service, Emotional Intelligence, Engagement, High Performance Culture, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, Sales, Sales Performance, Success|

Murray Spangler worked as a janitor in Canton, a small town in Ohio, America. Murray suffered from asthma and the dust stirred up while he cleaned staircases and rugs made his health problems worse. Having given this matter some thought he came up with an ingenious solution. He took a soapbox, a fan, a silk [...]

Comments Off on Creating Legends

Drains and Radiators – Happiness at work

By |2013-03-14T13:27:17+01:00March 14th, 2013|Customer Service, Engagement, Happiness, High Performance Culture, Leadership, Organisational Happiness, Organisational Performance, Sales, Sales Performance, Success, The Happiness Effect|

Several years ago I read a book called How to be Brilliant by Michael Heppel, it was fantastic. I was working on quite a big customer service change project at the time and it totally changed my view on what we needed to do. Well not totally changed my view but we did take on [...]

Comments Off on Drains and Radiators – Happiness at work

Relationships for Continuous Growth

By |2013-02-25T13:02:55+01:00February 25th, 2013|Emotional Intelligence, Engagement, High Performance Culture, Leadership, Organisational Culture, Organisational Performance, Sales Performance, Success|

Employee Engagement and Emotional Intelligence I recently read that Carnegie Institute of Technology have presented research that shows 85% of your financial success is due to skills in “human engineering”, the way that you communicate, lead, negotiate and build relationships. This means that only 15% is down to your technical ability. The last [...]

Comments Off on Relationships for Continuous Growth

Good Boss, Bad Boss

By |2013-02-18T14:02:22+01:00February 18th, 2013|Engagement, Happiness, High Performance Culture, Leadership, Organisational Culture, Organisational Performance, Success|

  “No one ever left an organisation, they leave Managers”, I heard this said recently at a seminar I was attending. I have heard it said many many times before and have, on occasion, said something similar myself. In part, I think it is true but it is not as black and white as was [...]

Comments Off on Good Boss, Bad Boss

Platform P.R.I.D.E

By |2013-02-11T09:36:22+01:00February 11th, 2013|Engagement, Happiness, High Performance Culture, Leadership, Organisational Culture, Organisational Happiness, Organisational Performance, The Happiness Effect|

I ran across the car park at Haywards Heath train station on Wednesday morning, keeping my head down from the wind and rain and hoping I wasn’t going to miss the train. I didn’t, in fact I had ten minutes until the train arrived. I looked for somewhere warm to hide and everywhere was taken [...]

Comments Off on Platform P.R.I.D.E

Teamwork for High Performance

By |2013-02-04T14:00:33+01:00February 4th, 2013|Emotional Intelligence, Engagement, Goal Setting, High Performance Culture, Leadership, Organisational Culture, Organisational Performance, Sales Performance|

In a recent survey, People Management, have highlighted the effects that Leaders have on their organisation when they don’t lead and manage effectively. The survey reports that around four in ten managers do not resolve conflict effectively and thus this leads to a lack of team work and low engagement. This low engagement is evident [...]

The Power of Failure

By |2013-01-28T17:48:21+01:00January 28th, 2013|Goal Setting, Leadership, Organisational Performance, Success|

The most successful people in the world right now and throughout history are so because they dared to fail in order to succeed. There is no failure, only feedback.... Of course there is failure. If you take a driving test or exam you either pass or fail. Sales people will either succeed in achieving their [...]

Comments Off on The Power of Failure

Emotional Capitalists

By |2013-01-11T12:58:40+01:00January 11th, 2013|Emotional Intelligence, Engagement, Leadership, Organisational Performance|

Watch out, the Emotional Capitalists are coming, and they are going to change the way we do business for good. Global research by Hewitt Associates, pioneers of measuring employee engagement, established that employee engagement is significantly higher within companies that are enjoying double-digit growth. This is a view shared by ‘The Sunday Times Best 100 [...]

Comments Off on Emotional Capitalists

Reaching for the Moon or a Mop

By |2012-09-24T12:55:49+01:00September 24th, 2012|Emotional Intelligence, Engagement, Leadership, Organisational Performance, Success|

A story has been told over and over in conversations worldwide of how United States President John Kennedy once visited NASA. He passed a cleaner working away and asked him what his job was. An interesting enough situation for a President to ask someone what they do when it is obvious, however, the cleaner replied [...]

Comments Off on Reaching for the Moon or a Mop

Emotional Intelligence, the driving force behind double-digit growth

By |2012-06-29T12:53:14+01:00June 29th, 2012|Emotional Intelligence, Leadership, Organisational Performance|

You can't turn on the news at the moment without hearing more bad news about the struggling state of the economy, rising debt and the human costs associated with keeping small businesses afloat. Yet a quiet revolution amongst discerning businesses looking for growth rather than survival has shown that simply by understanding and developing engagement [...]

Is coming first the best option

By |2011-12-15T12:33:28+01:00December 15th, 2011|Leadership, Organisational Performance, Success|

The news and media this week are filled with stories of Misha B voted off by the general public in the UK version of X Factor. Throughout the whole of the series Misha has shown a huge amounts talent and in the words of the judges any record company would sign her without hesitation. So [...]

Comments Off on Is coming first the best option