


Jane Fletcher
Learning & Development Manager

Carolyn Meosa

Lorna Leck
Managing Director

Andy Shaw

Kelly Byrne
Head of International Marketing

Noel Fitzgerald

David Hare
Head of Financial Reporting and Control

David Arnold

Colin Whitehead
Stock, Inventory and Capacity Control Manager

Melanie Strothers
Head of Buying

Alex Wilkinson

Jo Watson
Head of Procurement & Facilities

Jonathon Spencer

Sean Wear

Pete Gilbert
Controller, Microsoft

Zena Duffy
QA Manager

Robin Williams
Director

Caroline Evans
Design Director

Natasha Hackett
Head of Brand

Joanne Creighton

Lenora Moreton

Claire Asher
Head of Buying

Mike Robinson
Managing Director

James McCreath

Katie Forrester
Catering & Hospitality Manager

Jorn O Aspenes
Service Delivery Manager

Prof. Paul Brickell
Executive Director

Charlotte Mul
Finance Director

Veronica McNicol
Health & Safety Manager

Caroline Davis

Case Studies
Leadership Development

As boohoo.com experienced rapid international growth, its newly expanded senior management team lacked a consistent approach to leadership. Learning Cog designed and delivered a bespoke leadership development programme, aligning managers with shared principles, improving confidence, and embedding practical tools to lead teams effectively at scale.
Sales Training

Last year, FTSE-listed company Marston’s realised that the efficiency of its team of business development managers would benefit from discovering new, more engaging ways to target prospects, given the more competitive nature of the beer-selling industry has become in recent years.
Leader in Me
Sopher & Co partnered with LearningCog to roll out the comprehensive Leader in Me programme, expertly facilitated by Ric Hayden. Developed and delivered by LearningCog, the programme integrated proven leadership models and frameworks into engaging workshops specifically designed to build upon the firm's existing strengths.
Manager in Me

LearningCog Ltd proposed a modular approach to the training, to allow individuals to own their learning while maintaining a consistent delivery style and reinforcing core themes. Content was designed to deliver on the key themes and develop communication skills across this manager population.
Change Management

Lancaster University partnered with Learning Cog to deliver a large-scale change management programme within Student Based Services. By addressing mindset, beliefs, and resistance to change, the programme transformed behaviours, improved collaboration, embedded innovation, and contributed to a significant rise in student satisfaction scores.


























Understand behaviour styles
Using the Insights Discovery model, individuals gain a clear understanding of their communication style and preferences. This creates stronger teams, improves working relationships, and supports long-term personal development.
Develop effective leaders
Support current and emerging leaders to strengthen decision-making, accountability, and people management. Programmes are tailored to individual roles and organisational goals, with a strong focus on practical application.
Strengthen team performance
Help teams improve trust, communication, and collaboration. Team development programmes focus on practical ways of working together more effectively to achieve shared goals.
Build self-awareness
Help individuals and teams understand behaviour, manage emotions, and communicate more effectively. This leads to healthier working relationships, reduced conflict, and improved collaboration.
Present with impact
Develop engaging, confident presenters who can structure messages clearly, manage nerves, and connect with their audience. Training is practical and directly relevant to real-world presentations.
Sell with confidence
Equip sales teams with the skills to understand customer needs, communicate value clearly, and build long-term relationships. Focused on ethical selling, confidence, and measurable performance improvement.
Gain clear feedback
Provide individuals with a balanced view of their strengths and development areas through structured feedback from peers, managers, and stakeholders. Feedback is used constructively to create focused development plans.
No matter the size or shape of your organisation, your people are at the heart of your success. Our programmes empower them to communicate better, lead with confidence, and work more effectively together.
Empowering organisations through meaningful change. Our clients share how LearningCog has helped them strengthen leadership capability, improve team performance, and build a culture where people thrive.
"Our Insights training day delivered by LearningCog was a truly refreshing and enlightening day that really engaged our managers in the importance of building effective relationships. There was lots of practical take-away advice to help them identify and to connect with their own and their colleagues' preferred communication styles."
Jane Fletcher
Learning & Development Manager
DX
"Ric is a very good trainer. His courses have been very enjoyable in terms of the content and the delivery. Having completed the Insights Discovery workshop with the follow-up 1-2-1 session, I've been able to better understand not only myself but my colleagues, which has only helped create a better working environment."
Carolyn Meosa
DX
"Ric is an exemplary trainer and whom we hold dear. He gets engrossed in the culture and role of those he is training, ensuring the sessions are both relevant and thought provoking. He has a real ability to engage people, challenge their thinking, and ultimately build confidence and commitment to change."
Lorna Leck
Managing Director
Sales Activator
"Ric has recently delivered a first-rate bespoke package of consultative sales training for our company. Participant feedback was glowing and unanimous in capturing just how much everyone had learnt in a short space of time. I would highly recommend Ric to any organisation looking for a high quality, bespoke and relevant sales training solution."
Andy Shaw
Universal Weather and Aviation UK
"I thoroughly enjoyed being part of the leadership program. Ric helped to deliver digestable information in a very interesting way. The Insights discovery element of the course was thought provoking and very eye opening. I found the whole process very rewarding."
Kelly Byrne
Head of International Marketing
Boohoo.com
"The company I work for approached Learningcog to help improve our selling skills within a team of designers. Ric tailored the programme specifically to our requirements and delivered it in a refreshing and engaging way. His ability to adapt his training style to suit each individual within our team was impressive."
Noel Fitzgerald
Design Interiors
"The programme gave our managers invaluable insight into how good management techniques can motivate teams. The Insights Discovery element opened their eyes to different personality styles and how best to work with people who are different from themselves. An essential investment for any growing company."
David Hare
Head of Financial Reporting and Control
Boohoo.com
"Ric's 'Manager in Me' Insights Program was very educational and helped me understand how to read and understand my staff better."
David Arnold
DX
"The course combined both practical and theoretical learning to provide a well balanced structure. The Insights element really helped identify how different personalities work and how you can adapt your management style accordingly to get the best from your team."
Colin Whitehead
Stock, Inventory and Capacity Control Manager
Boohoo.com
"The programme took on an informal and open learning approach which suits a dynamic business. It has helped me better understand my own management style and has given me some great tools and techniques to help develop my team going forward."
Melanie Strothers
Head of Buying
Boohoo.com
"Ric's energetic approach was extremely engaging and his understanding regarding all things 'Insights' was clear from the outset. The results were spot on and I found myself nodding enthusiastically as I read my report. I would certainly recommend Ric and Learning Cog to anyone looking to better understand themselves and their team."
Alex Wilkinson
Place2Be
"The Leadership Programme has been an incredibly worthwhile experience and a sound investment for boohoo.com. I feel much more confident in my leadership ability as a result of the programme."
Jo Watson
Head of Procurement & Facilities
Boohoo.com
"I have sat on some courses over a number of years each giving me something but none with quite the impact this one has had on a work and personal level. I had forgotten how great the tool of listening really is."
Jonathon Spencer
Universal Weather and Aviation UK
"Ric is a first class teacher / mentor who obviously plans all of his courses well in advance to fit his students. He gently gets the best out of his students while still getting them out of their comfort zone. I would highly recommend Ric to any individual or company looking to develop and improve their skills."
Sean Wear
Consultative Selling
"Without doubt, Ric's point of differentiation is his commitment to making his sales training personal. For our industry he invested time learning the business, understanding the challenge, and adapting the programme accordingly - and the impact was tangible."
Pete Gilbert
Controller, Microsoft
McCurrach Technology
"This program worked on self awareness which at first I doubted would be beneficial to the business. However, after completing the programme I realised how important it is to understand different behaviours and to adapt your own style. I feel more confident in my role as a manager and would highly recommend the programme."
Zena Duffy
QA Manager
Boohoo.com
"I would highly recommend Ric and the course to any company looking to empower their sales team. Our team came out of the training energised and with practical tools they were able to apply immediately."
Robin Williams
Director
Universal Weather & Aviation UK
"Good programme for our teams as offered practical advise and tips not just theory."
Caroline Evans
Design Director
Boohoo.com
"In a business with the growth boohoo rates has experienced many managers went from managing 1 or 2 people to managing large teams. This course has given them the tools and confidence to manage their teams effectively."
Natasha Hackett
Head of Brand
Boohoo.com
"I have to say that it is a Godsend that we completed our training with you at the time we did. The training has been invaluable in helping us to communicate more effectively with each other and with our clients and stakeholders."
Joanne Creighton
Canterbury Oast Trust
"Ric recently ran a course through Learning Cog for our company sales people. Following a number of really enjoyable and energetic days of learning and developing both professionally and personally, I am more than happy to highly recommend him. I have been using the skills he taught me to wonderful effect."
Lenora Moreton
Universal Weather and Aviation UK
"The programme was a great way to help myself as an individual understand not only the needs of my teams but also to better understand my own style of management and leadership. The Insights element was eye opening and really helped put into context why different people react in different ways."
Claire Asher
Head of Buying
Boohoo.com
"This workshop was a fantastic mix of Management Development, with an engaging and entertaining training style. Ric has a remarkable ability to relate theory to the real world in a practical and easy to understand way."
Mike Robinson
Managing Director
Euphoria Lifestyle Ltd
"Having been recommended to Ric for leadership mentoring I am very glad for the introduction. Ric has a great way of helping you understand your own strengths and development areas, and then guiding you through a process to help you capitalise on these."
James McCreath
McCreath Financial Partners
"As a young entrepreneurial company we have lots of self-taught managers. This course has built confidence in them as leaders and given them the tools to manage their teams more effectively."
Katie Forrester
Catering & Hospitality Manager
Boohoo.com
"This course takes your leading skills to the next level, it makes it easier to understand a problem from your team's perspective and gives you tools to solve them in an effective way."
Jorn O Aspenes
Service Delivery Manager
Rentokil Initial Norway
"The Insights session delivered by LearningCog gave my team a great overview of our diverse characteristics and some really practical pointers on how to adapt our individual styles. It was informative, fun and highly interactive."
Prof. Paul Brickell
Executive Director
London Legacy Development Corporation
"Ric is an enthusiastic motivator, structured and willing to give a lot of himself in his training sessions. He always ensures the training is relevant and practical, which makes it easy to apply back in the workplace."
Charlotte Mul
Finance Director
Rentokil Initial Sweden
"This programme has given the management team encouragement that both strengths and weaknesses are a positive. It has identified how to adopt your strengths to gain buy-in and how to coach and mentor teams through their development."
Veronica McNicol
Health & Safety Manager
Boohoo.com
"All of our team really enjoyed attending The Insights day with Ric and have not stopped talking about it since. The day was fun, enlightening and helped us really understand the working preferences of our colleagues."
Caroline Davis
Place2Be
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